PRIVACY POLICY

Nap York and all of its subsidiaries, affiliates, suppliers, etc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how information about you or associated with you (“personal information”) is collected and used by Company. By accessing or using our Services, you signify that you have read, understood and agree to our collection, storage, and use of your personal information as described in this Privacy Policy and our Terms of Service.

1. INFORMATION WE COLLECT

We collect personal information from our users in order to provide you with a personalized, useful, and efficient experience. The categories of information we collect can include:

  • Personal Information: When you make a booking or check in, we may collect information such as your name, contact details, identification, and payment information.

  • Usage Data: We may collect information about how you interact with our website, mobile app, or premises, including IP addresses, browser type, and activity logs.

  • Additional Information: We may also collect any communications between you and us, as well as any information you provide if you take part in any interactive features of the Services, such as emergency contacts, or specific preferences to enhance your stay.

2. HOW WE USE YOUR INFORMATION

  • Reservation Management: To process bookings, manage check-ins, and facilitate payments.

  • Communication: To send booking confirmations, updates, and respond to inquiries.

  • Improvement of Services: To analyze guest feedback and usage patterns for improving services and amenities.

  • Legal Compliance: To meet legal obligations, including identification requirements and incident reporting.

3. DATA SHARING

  • Third party vendors, consultants, and other service providers: We may share information with trusted third parties who assist in processing payments, providing technical support, conducting audits, identifying and serving targeted advertisements, content or service fulfillment. We do not sell or rent personal information to third parties.

  • Our affiliates and other companies owned by or under common ownership: which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns.  These companies may use your personal information in the same way as we may under this Policy.

  • Other parties in connection with any company transaction: such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings.

  • Legal Requirements: We may disclose personal data to law enforcement or regulatory authorities when required by law or to protect Nap York’s rights, property, or interests. Such disclosure may occur under the following circumstances:

1. Compliance with Legal Obligations: To comply with applicable laws, regulations, court orders, subpoenas, or other legal processes or governmental requests.
2. Enforcement of Terms: To enforce Nap York’s Terms and Conditions, including investigating potential violations.
3. Defense Against Claims: To investigate, respond to, or defend against legal claims or allegations made by third parties.
4. Protection of Rights and Safety: To safeguard the rights, property, or safety of Nap York, its users, or the public, as required or permitted by law.
5. Prevention of Criminal Activity or Security Threats: To detect, prevent, or address criminal behavior (e.g., fraud or stalking), security risks, or technical issues.

4. INFORMATION WE RECEIVE FROM THIRD PARTIES
Nap York may receive personal information about you from third parties to enhance your experience or ensure compliance with legal and operational requirements. This information may include, but is not limited to:

  1. Booking Platforms and Travel Agents: Details provided during reservations made through third-party platforms, such as your name, contact information, booking details, and preferences.

  2. Payment Processors: Information related to payment transactions, including confirmations or issues reported by financial institutions or payment gateways.

  3. Referral Partners: Data from referral or partnership programs, including discounts, promotions, or other booking incentives.

  4. Law Enforcement or Regulatory Authorities: Information provided to Nap York by legal or regulatory entities regarding security, compliance, or investigations.

  5. Social Media or Marketing Platforms: Publicly available information or data provided via integrations with social media accounts or marketing platforms when you interact with Nap York through these channels.

5. GUEST RIGHTS

We will retain your information for as long as your account is active or as needed to provide you our Services. Upon request, we will provide a summary of your information in accordance with applicable laws. Requests can be submitted by contacting reserve@napyork.com.

  • Correction of Information: If you believe any personal information we hold is inaccurate or incomplete, you can request corrections or updates to ensure your data is accurate.

  • Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations that require us to retain certain data (e.g., for tax or legal compliance). Please be aware that we will not be able to delete any content you have shared with others or with social media sites.

  • Marketing Preferences: You can opt out of receiving marketing emails or promotional communications at any time by following the unsubscribe instructions in the email or contacting us directly.

  • Cookies and Tracking: Manage or disable cookies and tracking technologies through your browser settings or by using tools provided on our website. However, note that disabling certain cookies may impact your experience.

  • Third-Party Sharing: You may request details on how your information is shared with third parties and, where applicable, opt out of specific sharing practices.

  • Complaints: if you have concerns about how your data is handled, you have the right to file a complaint with us or a relevant data protection authority.

6. SECURITY AND STORAGE OF INFORMATION
Company cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Your information collected through the Services may be stored and processed in the United States or any other country in which Company or its subsidiaries, affiliates, or service providers maintain facilities.  If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Company or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

7. PERSONS UNDER THE AGE OF 18
The Services and its content are not directed at persons under the age of 18. It is our strict policy not to provide our Services to persons under the age of 18. In the event that we learn that we have collected personal information from a person under the age of 18, we will delete the User profile and any personal information pertaining to such person as timely as reasonably possible.

8. LINKS TO THIRD-PARTY WEBSITES
The Services may contain links to and from third-party websites of our vendors, advertisers, social media sites, and sponsors and our Users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Refer to the individual policies before you submit any information to those websites.

9. UPDATES TO THIS POLICY
We reserve the right to modify this Policy from time to time.  If we make any changes to this Policy, we will change the "Last Revision" date below and will post the updated Policy on this page.  If you object to any changes, you may delete your account and terminate your use of our Services.  Continuing to use our Services after we publish changes to this Privacy Policy means that you are consenting to the changes.

10. CONTACTING US
If you have questions about this Policy, please contact us at reserve@napyork.com or by writing to us at:

Nap York
1412 Broadway 21st Floor
New York, NY 10018

11. LAST REVISION DATE
This policy was last revised on, and effective as of January 2025.